Refund policy
Purevia Life Refund & Return Policy
90-Day Money-Back Guarantee (First-Time Purchases Only)
At Purevia Life, your satisfaction is our top priority. That's why we offer a risk-free 90-day money-back guarantee on your first-time purchase.
If you're not satisfied with your first purchase of any Purevia Life product, simply contact us at purevialife@outlook.es within 90 days of delivery, and we'll refund you — no need to return the product.
Important Notes:
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Applies only to the first-time purchase of a specific product, limited to one refund per product type per customer.
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The guarantee covers the purchase price of the product. Shipping, handling, and optional shipping protection fees are non-refundable.
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If you choose to exchange your product, the money-back guarantee no longer applies.
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We reserve the right to decline refund requests that show evidence of abuse or repeated refund activity across orders.
Refunds for Recurring Subscription Orders
Subscription (autoship) orders are eligible for the 90-day money-back guarantee on the first subscription order only.
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The guarantee applies to your first subscription shipment; subsequent recurring orders are non-refundable once shipped.
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You may cancel your subscription at any time before your next billing date to avoid future charges.
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Shipping costs are non-refundable.
To request a refund, email [purevialife@outlook.es] with your order details.
Cancellation Policy
Order Cancellation Window:
We understand that plans can change. If you need to cancel, please contact us as soon as possible at [purevialife@outlook.es]. We'll make every effort to stop your order before it ships, but we cannot guarantee cancellations once an order has been processed.
Subscription Cancellation:
You can cancel your subscription at any time through your account or by emailing [purevialife@outlook.es]. Cancellations take effect for the next billing cycle.
Cancellation Fee:
No cancellation fee applies.
Non-Cancellable Orders:
Orders that have already been shipped cannot be cancelled.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately at [purevialife@outlook.es]. We will provide a replacement or full refund at no additional cost to you.
Exchanges
To exchange an item, please email us at [purevialife@outlook.es] with your order number. We will guide you through the process. Note that the money-back guarantee no longer applies once an exchange is made.
Shipping Costs
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Shipping costs are non-refundable.
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Return shipping costs, if a return is requested, are the responsibility of the customer.
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Because our money-back guarantee does not require you to return the product, return shipping is rarely necessary.
Return Instructions
In most cases, you do not need to return the product to receive your refund. If a return is required for a specific situation:
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Email us at [purevialife@outlook.es] with your order number and reason for return.
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We will provide return instructions if applicable.
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Products returned without prior authorization may not be accepted.
Policy Amendments
Purevia Life reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website.
Acknowledgment of Policy
By placing an order with Purevia Life, you acknowledge and agree to the terms outlined in this Refund & Return Policy.
Contact Information
For all inquiries, please contact us at:
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Email: [purevialife@outlook.es]
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Business Name: Purevia Life
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Website: Purevialife.store